Terms of Service
Last Updated: [November 2025]
Welcome to Toy Factory UK (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website, www.toyfactoryuk.com (the “Site”), and any purchases made through it. By using our Site, you agree to be bound by these Terms. If you do not agree, please stop using the Site immediately.
1. Use of Our Website
1.1 You must be at least 18 years old, or have permission from a parent or guardian, to make purchases on our Site.
1.2 You agree to use the Site for lawful purposes only and not to engage in any activity that could harm the website, our business, or other users.
2. Account Registration
2.1 You may create an account to simplify your purchasing experience. You are responsible for maintaining the confidentiality of your login information.
2.2 You agree to provide accurate and up-to-date information, and to update it promptly if it changes.
3. Product Information
3.1 We aim to display accurate product descriptions, images, and pricing. However, errors may occasionally occur.
3.2 We reserve the right to correct inaccuracies, update product information, or cancel orders affected by errors.
4. Orders and Payment
4.1 Placing an order on our Site constitutes an offer to purchase. We may accept or decline your order at our discretion.
4.2 Prices are listed in GBP (£) and may change without notice.
4.3 Payment must be made through one of the accepted payment methods listed on our Site.
4.4 Once your order is placed, you will receive an order confirmation. This does not constitute acceptance of your order; acceptance occurs when we dispatch your items.
5. Shipping & Delivery
5.1 Shipping options, fees, and estimated delivery times are provided during checkout.
5.2 Delivery times are estimates only and may vary due to courier delays or external factors beyond our control.
5.3 Risk of loss passes to you upon delivery of the items to the shipping address you provide.
6. Returns & Refunds
6.1 Our Returns & Refund Policy is available on the Site and forms part of these Terms.
6.2 Items must be returned in unused, original condition unless otherwise stated in our policy.
6.3 Certain items (e.g., personalized products, unsealed items for hygiene reasons) may be non-refundable.
7. Promotions & Discount Codes
7.1 Promotions, discount codes, and special offers may be subject to additional terms.
7.2 We reserve the right to modify or cancel promotions at any time.
8. Intellectual Property
8.1 All content on the Site—including text, images, logos, product designs, and graphics—is the property of Toy Factory UK or our licensors.
8.2 You may not copy, reproduce, distribute, or use content from the Site without our written permission.
9. Limitation of Liability
9.1 To the fullest extent permitted by law, Toy Factory UK is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased.
9.2 Nothing in these Terms limits your statutory rights under UK consumer law.
10. Privacy
10.1 Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information.
10.2 By using the Site, you consent to the practices described in our Privacy Policy.
11. Third-Party Links
11.1 Our Site may contain links to third-party websites. These are provided for convenience only. We are not responsible for the content or policies of external sites.
12. Changes to These Terms
12.1 We may update these Terms from time to time.
12.2 Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
13. Governing Law
13.1 These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.
14. Contact Us
If you have questions about these Terms, please contact us at:
Email: contact@toyfactoryuk.com
Address:
ToyFactory UK
124 City Road
London
England
EC1V 2NX